Terms & Conditions — dg99 Online Casino

For the purposes of these Terms & Conditions, the following definitions apply throughout:

• "Platform" means the dg99 website accessible at https://dg99.online, including all games, betting markets, promotional features, and account management tools available therein.
• "Player" or "you" means any individual who registers an account on dg99 or accesses the platform in any capacity.
• "Account" means the unique, personal account created by a Player upon successful registration on dg99.
• "Balance" means the total real-money funds held within a Player's account at any given time, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credits, free spins, or incentive amounts credited to a Player's account under a dg99 promotional offer, subject to separate wagering conditions.
• "Wager" or "Bet" means any real-money or bonus-fund stake placed on a casino game, sports event, or other available market on the Platform.
• "BDT" or "৳" means Bangladeshi Taka, the currency in which dg99 accounts are denominated for players based in Bangladesh.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals and at other points determined by dg99.
• "AML" means Anti-Money Laundering policies and procedures implemented by dg99 to prevent financial crime.

To register and use the dg99 platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age. dg99 enforces a strict minimum age policy and does not permit any person under 21 to register, deposit, or place wagers. This policy applies without exception.
• You must be accessing the platform as an individual acting on your own behalf, not as an agent, representative, or trustee for any third party.
• You must not be a resident of, or accessing the platform from, any jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your local laws permit you to use the dg99 platform.
• You must not be a current or former employee, contractor, director, officer, or immediate family member of dg99 or any of its affiliated game providers, payment processors, or technology partners.
• You must have full legal capacity to enter into binding agreements under the laws of your country or territory of residence.

dg99 reserves the right to request documentary evidence of eligibility at any time. If a Player is found to be ineligible — including being under 21 years of age — their account will be immediately suspended, all pending withdrawals cancelled, and any winnings generated after the eligibility breach may be forfeited in accordance with applicable regulations.

To access real-money games and betting markets on dg99, you must register a personal account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, mobile number, and a valid email address.

Each individual is permitted to hold one active account only. The creation of duplicate or multiple accounts — whether under the same identity, a different identity, or through shared devices — is strictly prohibited. dg99 employs device fingerprinting, IP analysis, and identity matching systems to detect multiple-account activity. Where duplicate accounts are confirmed, dg99 may close all associated accounts and withhold any outstanding balances pending investigation.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your password and any two-factor authentication codes. dg99 will not be liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your credentials. If you believe your account has been accessed without authorisation, you must contact dg99 support immediately at [email protected].

Account information must be kept accurate and up to date at all times. Providing false or misleading information during registration or at any subsequent point constitutes a breach of these Terms & Conditions and may result in immediate account closure and forfeiture of balances.

dg99 may require Players to complete a KYC verification process before processing any withdrawal. KYC documents typically include a government-issued photo identity document (National ID card, passport, or driving licence) and proof of current residential address (utility bill or bank statement dated within 90 days). Additional documentation may be requested where required by dg99's AML obligations.

dg99 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT / ৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All payment methods must be registered in the Player's own name. dg99 does not accept deposits from third-party accounts and will return such funds to their source.

Minimum deposit: ৳200. There is no maximum single deposit amount, though dg99 may apply transaction limits for risk-management purposes and will notify affected Players accordingly.

Withdrawal processing: Withdrawal requests are reviewed within one (1) to three (3) business days, subject to KYC verification status. Players who have completed full KYC verification may benefit from faster processing times. dg99 does not guarantee specific withdrawal timescales as processing may be affected by banking partner procedures, AML reviews, or technical factors outside dg99's control.

Withdrawal conditions: Before any withdrawal can be processed, the Player must have wagered their deposited funds at least once (1x) on real-money games. This condition exists to prevent payment system abuse and does not apply to the turnover of bonus funds, which are subject to their own wagering requirements as described in Section 5.

dg99 reserves the right to request source-of-funds documentation for large withdrawal amounts or where unusual transaction patterns are detected. Failure to provide requested documentation within the specified timeframe may result in the suspension of withdrawal facilities pending further review.

All transaction records are maintained by dg99 for a minimum of five (5) years in accordance with applicable record-keeping obligations. Players may request a transaction history for their account by contacting support at [email protected].

dg99 offers a range of bonuses, free spins, reload promotions, cashback offers, and seasonal promotions to eligible Players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms communicated at the point of offer:

• Wagering requirements: Bonus funds must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The applicable wagering multiple is stated clearly on each offer page. Unless otherwise stated, the default wagering requirement is 30x the bonus amount.
• Time limits: All bonuses have an expiry period stated at the point of offer. Bonus funds and any associated free spins that remain unused after the expiry period will be removed from the Player's account automatically without notice.
• Game weighting: Not all games contribute equally to wagering requirements. Slots typically contribute 100% of wager value. Live casino games, table games, and certain crash games may contribute at a reduced rate (e.g., 10% or 20%). Game contribution rates are specified in the detailed terms of each promotion.
• Eligibility: Bonuses are available to eligible Players only. dg99 reserves the right to exclude Players from specific promotions based on their account activity, verification status, or previous bonus usage history.
• Abuse prevention: Any Player found to be abusing the dg99 bonus system — including through matched betting, bonus arbitrage, irregular wagering patterns designed to circumvent wagering requirements, or collusion with other Players — will have their bonus funds voided and may have their account suspended pending investigation.
• One bonus at a time: Players may only hold one active bonus at a time unless explicitly stated otherwise in a promotion's specific terms.

dg99 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, provided that any amendment does not adversely affect the wagering progress already accumulated by a Player on a currently active bonus.

All casino games and sports betting markets offered on dg99 are subject to the specific rules of each game or market as presented within the platform. Players are responsible for reading and understanding the rules of each game before placing a wager. General betting rules applicable across the dg99 platform include:

• Bets accepted by the platform are final and cannot be cancelled or modified after placement unless the platform offers a specific "cash-out" feature for that market.
• In the event of a technical error, server fault, or software malfunction that affects the outcome of a bet, dg99 reserves the right to void the affected wager and return the stake to the Player's account balance. dg99 is not liable for any indirect losses resulting from such technical events.
• Minimum and maximum bet limits apply to all games and markets and are displayed within each game or market interface. dg99 reserves the right to adjust individual Player betting limits based on risk assessment.
• Sports betting odds are subject to change until a bet is officially accepted. dg99 does not guarantee that odds displayed on a market preview will match the odds at the time a bet is confirmed. The confirmed odds at the time of acceptance constitute the binding odds for that wager.
• Cricket betting markets — including BPL, T20 World Cup, IPL, and Bangladesh Tigers matches — are subject to the specific cricket betting rules displayed within the sports betting section of the platform. All results are determined by the official governing body of the relevant competition (e.g., ICC, BCB).
• In the event of a match abandonment, postponement, or cancellation, dg99's sporting rules for that event type will determine whether bets are settled, voided, or carried over to a rescheduled fixture.

dg99 is committed to providing a fair, secure, and transparent gaming environment for all Players. The following conduct is strictly prohibited on the dg99 platform and may result in immediate account suspension, permanent closure, voiding of bets and bonuses, and referral to relevant authorities:

• Use of automated software, bots, scripts, artificial intelligence tools, or any other mechanism to place bets, navigate the platform, or interact with games without direct human input.
• Collusion with other Players to manipulate game outcomes, exploit bonus systems, or gain an unfair advantage in poker or any other competitive gaming format.
• Exploitation of software errors, display glitches, pricing errors in odds, or other technical faults for financial gain. Winnings generated through knowingly exploited errors will be voided.
• Providing false identity information, submitting falsified KYC documents, or impersonating another individual.
• Using the dg99 platform to launder money or channel funds derived from criminal activity. dg99 cooperates fully with law enforcement authorities in relation to any suspected money laundering activity.
• Attempting to reverse-engineer, decompile, or otherwise interfere with dg99's platform software, security systems, or underlying code.
• Engaging in abusive, threatening, or harassing behaviour towards dg99 staff or other Players via any communication channel.

dg99 employs a dedicated risk and compliance team that monitors Platform activity in real time. Any Player whose conduct is flagged will be notified where legally permissible, and the outcome of any investigation will be communicated to the Player within a reasonable timeframe.

All content on the dg99 platform — including but not limited to the dg99 brand name, logo, website design, graphical elements, written content, software code, and the selection and arrangement of game content — is the intellectual property of dg99 or its licensed providers and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dg99 platform for personal, recreational purposes only. This licence does not permit:

• Reproduction, distribution, or public display of any dg99 content without express written permission.
• Commercial use of any dg99 branding, game content, or platform materials.
• Framing or mirroring any portion of the dg99 website on any other domain or platform.
• Linking to dg99 content in any manner that suggests endorsement or affiliation without prior written agreement.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others remains the intellectual property of those respective studios and is licensed to dg99 for display within the platform. All third-party trademarks and logos remain the property of their respective owners.

dg99 collects, processes, and stores personal data provided by Players in connection with account registration, KYC verification, payment processing, and ongoing platform use. The collection and use of personal data is governed by the dg99 Privacy Policy, which is incorporated by reference into these Terms & Conditions and forms part of the overall legal agreement between dg99 and each Player.

By registering an account on dg99, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is used to verify identity, process transactions, detect fraud, comply with legal obligations, and deliver a personalised platform experience.
• dg99 uses 256-bit SSL encryption to protect data transmitted between your device and the platform.
• dg99 does not sell personal data to third parties for marketing purposes. Data may be shared with regulated payment processors, KYC verification providers, and where required by law.
• Players have the right to request access to, correction of, or deletion of their personal data by contacting [email protected], subject to dg99's legal data retention obligations.

dg99 is committed to promoting responsible gambling and to minimising the risk of gambling-related harm. Gambling is intended to be an enjoyable form of entertainment. It should never be viewed as a source of income or a means to recover financial losses.

dg99 offers the following responsible gaming tools to all registered Players:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Once a limit is set, it takes effect immediately and can only be increased after a mandatory 7-day cooling-off period.
• Session time reminders: Players may configure session duration alerts that notify them when they have been logged in and playing for a specified length of time.
• Self-exclusion: Any Player who feels that their gambling is becoming problematic may request a temporary self-exclusion (minimum 30 days) or a permanent self-exclusion by contacting the dg99 support team. Self-exclusion requests are processed within 24 hours and applied immediately upon confirmation.
• Reality checks: Periodic on-screen notifications reminding Players of the time elapsed and amounts wagered during an active session.

dg99 strongly encourages any Player who is concerned about their gambling behaviour to seek support from appropriate professional organisations. Please visit our Responsible Gaming page for further guidance and resources. Players must be 21 years of age or older to use the platform.

To the fullest extent permitted by applicable law, dg99 excludes all liability for:

• Any direct or indirect financial losses suffered by a Player as a result of gambling on the dg99 platform, including losses arising from games of chance where outcomes are determined by certified random number generators.
• Service interruptions, platform downtime, technical errors, or connectivity failures that prevent a Player from accessing their account or completing a transaction, provided that dg99 takes reasonable steps to restore service in a timely manner.
• Any loss or damage arising from a Player's failure to comply with these Terms & Conditions, including account suspension resulting from breach of these terms.
• Losses resulting from unauthorised access to a Player's account where the Player has failed to take reasonable precautions to protect their login credentials.
• Any indirect, consequential, incidental, or punitive losses of any kind, including loss of profits, loss of data, or loss of opportunity.

Nothing in these Terms & Conditions shall limit or exclude dg99's liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. dg99's total aggregate liability to any individual Player in respect of any claim shall not exceed the total amount deposited by that Player in the thirty (30) days preceding the event giving rise to the claim.

dg99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Changes will be communicated to registered Players via the email address associated with their account and/or by a prominent notice displayed on the dg99 platform upon login.

Where amendments are material — meaning they substantially affect a Player's rights or obligations — dg99 will provide at least fourteen (14) days' notice before the changes take effect. Minor amendments (such as corrections to typographical errors, clarifications, or updates required to reflect changes in applicable law) may take effect immediately upon publication.

Continued use of the dg99 platform following the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If a Player does not accept the revised terms, they must cease using the platform and contact [email protected] to arrange the withdrawal of any remaining balance and the closure of their account.

The current version of these Terms & Conditions, along with the effective date, is always accessible at https://dg99.online/terms-conditions.

These Terms & Conditions are governed by and construed in accordance with the laws applicable to dg99's operating jurisdiction under its international offshore gaming licence. dg99 does not warrant that the platform is lawful in all jurisdictions and accepts no liability for Players accessing the platform from jurisdictions where online gambling is restricted or prohibited.

In the event of a dispute arising between a Player and dg99 in connection with these Terms & Conditions or the use of the platform, the Player should first contact the dg99 support team at [email protected], providing full details of the complaint. dg99 will acknowledge all complaints within 48 hours (Bangladesh Standard Time, UTC+6) and endeavour to reach a resolution within 14 business days.

Where a complaint cannot be resolved through dg99's internal dispute resolution process, the Player may seek external adjudication through the dispute resolution procedures available under dg99's operating licence. Full details of the applicable dispute resolution process will be provided upon request.

If you have any questions about these Terms & Conditions, wish to submit a complaint, or need to contact dg99 for any account-related matter, please reach us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the chat widget displayed on every page of the dg99 platform.
• Response time: All written enquiries are responded to within 48 hours, Bangladesh Standard Time (BST, UTC+6).

For matters relating to responsible gaming, self-exclusion, or deposit limits, please mark your message with the subject line "Responsible Gaming Request" to ensure it is escalated to the appropriate team member without delay.