Responsible Gaming at dg99
dg99 believes that gaming should always be a source of entertainment — never a source of stress or financial hardship. We provide every player in Bangladesh with the tools, information, and support needed to stay in control and play safely.
Playing Smart Is Always the Goal
At dg99, responsible gaming is not a checkbox — it is a core part of how we operate. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, and we take seriously our duty to ensure that every player who chooses dg99 has a safe, fair, and enjoyable experience.
Gambling is a legal form of entertainment for adults aged 21 and above. The vast majority of players who use dg99 do so responsibly and within their means. However, we also recognise that for a small number of individuals, gambling can become problematic. Our responsible gaming programme exists to identify those situations early and provide meaningful, practical support.
Every tool described on this page is available to all dg99 players free of charge. You do not need to be experiencing a problem to use them — many of our most consistent players use deposit limits and session reminders simply as a matter of good financial discipline. We encourage all players to explore these features.
Take Control of Your Gaming Experience
dg99 provides six core responsible gaming tools that every registered player can access directly from their account settings or by contacting our support team at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, dg99 will decline further deposits until the period resets. Limits can be lowered instantly but can only be raised after a 7-day cooling-off period — this prevents impulsive decisions during play. The minimum configurable deposit limit is ৳500 per day.
Define how long you want to spend on the dg99 platform in a single session. When your session limit is reached, you will receive a clear on-screen notification and be automatically logged out. This tool is particularly useful for players who find it easy to lose track of time during live casino games or cricket betting sessions.
A time-out allows you to take a short break from the dg99 platform without permanently closing your account. Time-outs can be set for 24 hours, 48 hours, 1 week, or 4 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Your account balance, bonuses, and history are fully preserved and restored when the time-out expires.
Self-exclusion is a longer-term measure for players who feel that gambling has become a serious problem. You can request self-exclusion for a minimum of 6 months or up to 5 years. Once active, your account is permanently locked for the selected period — it cannot be reopened at your request, even if you change your mind. dg99 also blacklists your details to prevent re-registration during the exclusion period. Contact [email protected] to activate self-exclusion immediately.
In addition to deposit limits, dg99 offers loss limits that cap the total amount you can lose within a set period. If your net losses reach the configured threshold, dg99 will automatically prevent further betting until the period resets. This tool provides an additional layer of financial protection beyond simply controlling how much you deposit.
Enable periodic pop-up notifications during play that remind you how long you have been logged in, how much you have wagered, and your net win or loss for the session. Reality checks can be set to appear every 30 minutes, 60 minutes, or 90 minutes. They provide a moment of reflection mid-session, helping you make conscious decisions about whether to continue, take a break, or stop for the day.
How to Activate Responsible Gaming Tools
Setting up any of the player protection tools listed above takes less than two minutes. Here is how to do it on dg99 right now.
Navigate to dg99 Login and sign in using your registered username and password. If you have two-factor authentication enabled, complete the verification step as usual.
Click on your account avatar or username in the top-right corner of the platform dashboard. Select "Account Settings" from the dropdown menu that appears.
Within Account Settings, navigate to the "Responsible Gaming" tab. Here you will find all available player protection tools: deposit limits, loss limits, session limits, reality checks, time-out, and self-exclusion.
Select the tool you wish to activate, enter your preferred values (amount, duration, or frequency), and review the settings carefully before confirming. For deposit and loss limits, the system will display your current usage against the new limit before you save.
Click "Save" or "Activate" to apply the settings immediately. For time-out and self-exclusion, a confirmation screen will appear summarising what the action means and asking you to confirm. These actions take effect in real time — there is no waiting period before they activate.
dg99 will send a confirmation to your registered email address detailing which tool was activated, the parameters you set, and the effective date. Keep this email for your records. If you do not receive a confirmation within 15 minutes, contact [email protected].
Responsible Gaming Tools Overview
A complete reference of all player protection tools available on the dg99 platform, including configuration options and availability status.
Is Your Gambling Still in Control?
Most people who develop a gambling problem do not notice it immediately — it tends to develop gradually over time. Answering these questions honestly can help you identify whether your gambling habits are healthy or whether it might be worth speaking to someone.
If you answer "Yes" to two or more of the questions on the right, we strongly encourage you to contact our responsible gaming support team or make use of the self-exclusion and time-out tools available in your account settings.
Talk to Us — Confidentially
Our responsible gaming team is available 24/7. All conversations are handled with complete confidentiality. We will never judge you for reaching out — we are here to help.
Problem Gambling Self-Assessment
Answer these questions honestly. If you answer "Yes" to two or more, consider using our player protection tools or speaking to our support team.
Keeping Under-21 Players Off the Platform
dg99 applies a strict 21+ age gate across all platform features. We use multiple layers of verification to ensure that no person under the age of 21 can access real-money gaming on dg99.
Every new player must declare their date of birth and confirm they are 21 or older during the registration process. False declarations are a breach of our Terms and Conditions and will result in permanent account closure.
Before any withdrawal can be processed, players must submit a government-issued ID (National ID card or passport). Our KYC team verifies the document, confirms the player's date of birth, and cross-references it against the declared registration details.
dg99 recommends that parents and guardians use device-level parental control software to prevent children from accessing gambling websites. Free tools such as Net Nanny, Qustodio, and built-in iOS/Android parental controls are effective options.
Any account found to belong to a player under 21 — whether identified through KYC review, staff review, or a third-party report — will be suspended within 24 hours, all transactions voided, and any remaining balance returned to the original payment method.
You Are Never Alone
If you feel that gambling is affecting your life or the life of someone you care about, help is available. The following resources offer confidential support alongside dg99's own responsible gaming team.
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. We provide confidential, non-judgmental support and can activate any player protection tool on your behalf immediately. Reach us via live chat on the platform, or email us directly at [email protected] with the subject line "Responsible Gaming Support".
Problem gambling is a recognised condition that can affect anyone — regardless of income, education, or background. It is characterised by a persistent urge to gamble despite harmful consequences. Key warning signs include chasing losses, gambling with money intended for essential expenses such as rent or food, hiding gambling activity from loved ones, and feeling unable to stop even when you want to. Recognising these signs early is the first and most important step toward recovery.
If someone close to you is showing signs of problem gambling, your support can make a real difference. Approach the conversation with empathy rather than blame. Avoid covering gambling debts on their behalf, as this can enable continued harmful behaviour. Encourage them to speak to dg99's responsible gaming team or a qualified counsellor. Taking care of your own wellbeing during this time is equally important — seek support for yourself if you need it.
Recovery from problem gambling is absolutely possible and many people successfully regain control of their gambling habits or choose to stop altogether. Practical steps include activating self-exclusion on dg99 and any other platforms you use, speaking openly with a trusted person about the issue, seeking counselling from a qualified mental health professional familiar with behavioural addiction, reviewing household finances with a financial advisor, and establishing new routines and hobbies that fill the time previously spent gambling.
Ready to Play? Keep It Fun and in Control.
Now that you are familiar with all of dg99's responsible gaming tools, explore our full game library with confidence. Set your limits before you play, check in on your session reminders, and remember — the goal is entertainment, not income. Bangladesh's most trusted online casino is here whenever you are ready.